TECHNICAL SUPPORT

Rider support and warranty service

Direct access to micromobility technicians who know every bolt. Get fast answers on shipping, wet-weather warranty claims, and technical parts.

24hr

Tech response

2-Yr

Wet-weather warranty

SUBMIT INQUIRY

Get in touch

Have a technical question or need warranty assistance? Submit your details below and our Seattle-based technical team will review your inquiry.

KNOWLEDGE BASE

Frequently Answered

Quick resolutions for common technical, shipping, and warranty questions.

Wet-weather warranty coverage

Puncture-proof tire testing

Our comprehensive warranty covers water intrusion, motor performance degradation from rain, and all electrical components. We guarantee performance in wet-weather conditions.

Yes. Every scooter comes pre-installed with solid-core or reinforced tubeless self-healing tires, thoroughly pothole-tested for heavy urban utility.

Direct technical support

Shipping and transit details

Absolutely. You talk directly to our micromobility technicians who know every bolt, folding hinge, and disc brake on your vehicle.

All scooters ship within 24 hours from our Seattle warehouse. Transit insurance and signature delivery are standard, ensuring secure transit.